Van Haren Publishing | 2007 | 514 blz. | Jan van Bon, et al.

Based on ISO 20000 and ITIL V3.
This publication is an exhaustive compendium of the major approaches within this complex field. It will prove invaluable for those looking for perspective on what the various ITSM approaches set out to achieve and where they can realistically be applied to their businesses

Tutorial for Developers, Beginning and Intermediate Level, behandelt UK versie

boek | 13372-A2 | € 63,55 (59,95 excl. BTW) | ISBN: 9789087530518 / 908753051X | Engels

Van Haren Publishing | 2007 | 166 blz. | itSMF International

The goal of this pocket guide is to provide a quick reference to ITIL V3. As such, it is an invaluable aid for all managers and practitioners within the Service Management industry. Covering not only the ITIL V3 service lifecycle approach, it also describes the ITIL V3 processes in a separate section, making this Little ITIL pocket guide a unique and very practical contribution to the global adoption of ITIL V3.

Reference for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 13376-A9 | € 15,85 (14,95 excl. BTW) | ISBN: 9789087531027 / 9087531028 | Engels

The Stationery Office Books

boek | 14780-A3 | ca. € 45,90 (43,30 excl. BTW) | ISBN: 9780113310975 / 0113310978 | Engels UK