ITIL Service Design
Covers ITIL Version 3
The Stationery Office Books | 2007 | 334 blz. | Office of Government Commerce (OGC)ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.
Intermediate and Advanced Level
